Return & Refund Policy

All sales are final. We do not accept returns, refunds, or exchanges on T-shirts or other merchandise.

Customers should confirm the following before completing their order:

• • Size
• • Color
• • Design
• • Product selection

If an item arrives damaged or defective, contact adotstate within 7 days of delivery so the issue can be reviewed and resolved.

Studio time purchases are non-refundable.

Customers may reschedule their session with at least 24 hours' notice.

• • Cancellations with less than 24 hours' notice may result in forfeiture of the booking.
• • No-shows result in forfeiture of the booking.

To reschedule a session, cancel your upcoming booking from the booking confirmation screen in the adotstate app and book a new time that works for you. If you need help, you can also contact adotstate and we will assist you.

Booking changes should be made before the session start time. Once a session has started, it can no longer be cancelled or rescheduled.

adotstate offers prepaid studio credit through the Music Creation Pass, which is added to your wallet as account credit and can be used toward any eligible studio booking.

• • Music Creation Pass purchases are non-refundable.
• • Account credit may be used toward eligible studio bookings.
• • Credit used for a session is returned to your wallet when a qualifying cancellation occurs before the session begins.
• • Once the applicable session has started, used credit is non-refundable.
• • Account credit is not redeemable for cash and is not transferable to another customer.

Music Creation Pass credit expires 12 months after activation. Please use your account credit before it expires.

If merchandise arrives damaged or defective, contact adotstate within 7 days of delivery and include enough information (such as your order number and photos of the issue) for the issue to be reviewed.

We will work with you to resolve the issue.

For any refund, rescheduling, or merchandise questions, reach out to adotstate using the current contact information below.